Interview questions

Front desk interview questions

Screen front desk candidates for reliability, phone etiquette, scheduling accuracy and customer warmth.

Ask every front desk candidate the same questions:\n\n1. Tell me about a time you handled an upset customer.\n2. How do you keep appointments, payments and messages organized during a rush?\n3. What hours and locations can you reliably work?\n4. What would you do if a customer arrived late and the next appointment was already waiting?\n\nAva can ask the first pass by text or voice, then summarize who is worth interviewing.

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